Delivery terms

Refund and Return Policy

According to the European Consumer Rights Directive (2011/83 / EU) you can return a purchase order without giving any reason within 14 calendar days of receipt of the package.
Here, however, are exceptions to this. An exception applies namely for alcoholic beverages whose value is dependent on fluctuations in the market as (special) beers, so an online store may reject your return request.
Of course we strive for happy customers so before returning an order please contact us via for further instructions. When agreed with HappyFace Beers V.O.F. you can sent back full orders only. All returning/shipment costs are on behalf of the customer (unless otherwise agreed by a legal representative of HappyFace Beers V.O.F.).
Within 14 calendar days after the date of receipt of the returning order/package we will return the amount of money which we both agreed on.